How can we help?

By viewing the identification document with a photo and Personal Identification Number (OIB) issued by the Republic of Croatia - a photo of ID card or passport is sufficient for verifying the user account.

We accept formats: JPEG, JPG, PNG or PDF. The file size must be less than 5 MB, and the copy of the document must be clean, in color, and all data must be legible.
The document verification process may take more than 24 hours.

You can deposit funds to your OlyBet account in the following ways:

All deposit methods are immediately available, except for bank transfer, which will appear in your OlyBet account within 24 business hours, depending on the bank service provider.

Due to various circumstances, it may take up to 20 minutes for the deposit to arrive in your account. If the money does not arrive in your account within this period, please contact our support team via online chat or email at support@olybet.hr, where you will receive further instructions.

You can request payout of your winnings in the "Withdrawal" section of your OlyBet user account.

Funds are withdrawn from the user account through a transfer to the player's bank account entered in the user account, via Aircash, Skrill, and Netteler. Payout of funds is made to the person whose name is listed on the player account. OlyBet reserves the right at any time to request from the player original documentation proving that the player is the owner of the account specified (for example, an account statement, an online banking statement, an account management agreement, a card with account identification data, etc.). OlyBet will make a non-cash payout by debiting the user account in favor of the bank account (or e-wallet account) owned by the player specified in his/her request for withdrawal of funds, without undue delay, but no later than 5 (five) business days from the moment when the player entered the withdrawal instruction, provided that there will be sufficient funds in the player's account at the time of withdrawal.

The minimum amount for withdrawal by bank transfer, Skrill and Netteler is €10. Payout via Aircash is instant, with a minimum amount of €1.

The longest processing time for a payout request in the form of a bank transfer is 5 business days, but we usually confirm it within 1-2 business days of receiving the request.

Please note that when requesting a payout, OlyBet reserves the right to request additional information, such as a copy of an identification document, proof that the bank account belongs to the player account owner, etc.

When a player meets the wagering requirements for the bonus, the bonus is automatically closed, and the funds are transferred to the wallet. If the player cancels the bonus themselves, the bonus will end, and all bonus funds will be removed from the player's account. A manually canceled bonus cannot be reactivated, and the bonus funds are IRREVOCABLY REMOVED!

If you notice that you have met the wagering requirements but your bonus is still active, please contact customer support via chat or at support@olybet.hr.

To qualify for free spins, the player must make their second deposit with a minimum amount of €30 (one-time).

With this deposit, players automatically qualify for the promotion and will be awarded the first 100 free spins on the next Monday (14:00 hours) following the recorded deposit.

For four consecutive Mondays, you can enjoy 100 free spins (€0.10 each) on the games listed on the 400 free spins promotion page.

Here you will find all the details on how to qualify for the "100% First Deposit Bonus."

1. Register at www.olybet.hr if you haven't already, and make your first deposit to your account using one of the available deposit methods.
2. You must wager the deposited amount once (1x) on the same day you made the deposit.
3. The next day (the day after your first deposit), the bonus will be visible in your account.
4. You must wager the bonus 30 times (30x) within 7 days of receiving it in order to be able to withdraw the winnings obtained from the bonus.
   
   

Example:
You deposit €50 into your OlyBet account. First, you must wager the deposit once (the total value of the spins played must be equal to or greater than your first deposit to qualify for the bonus) on the same day you made the deposit. After that, all you need to do is wait until the next day (by 14:00 at the latest) and you can start playing with your bonus!

What is the Random Number Generator? (RNG)

RNG stands for Random Number Generator. In a casino, an RNG is a computer program or device that generates random numbers to determine the outcome of various games, such as slot machines, roulette, or card games. The purpose of an RNG is to ensure that game results are fair and unbiased. It produces a sequence of numbers that cannot be predicted or manipulated, making game outcomes appear random and unpredictable.

When you press the spin button or pull the lever on a slot machine, the RNG quickly selects a random number. Based on that number, the game determines which symbols will appear on the reels and whether you will win or lose. Even when there are no players, the RNG continues to generate random numbers behind the scenes. This ensures that when someone plays the game, the outcome is based on the random number generated at that very moment, not on external factors or previous results.

The RNG ensures that each spin is independent and random, so there is no way to predict or manipulate the outcome. It's similar to flipping a fair coin or rolling a die—every time you do it, the result is unpredictable. Using RNGs helps prevent cheating and ensures that every player has an equal chance of winning. This adds an element of luck and excitement to games because you never know which number the RNG will generate next, and that's what makes gambling in a casino thrilling and unpredictable